Safety and reporting
How to report something, block someone, and pay for coaching safely.
Call your local emergency number. Tartaris can’t send help.
In the app, press and hold the post or message, or open the profile, and choose Report. We read every report. The person isn’t told who reported them.
On the web, or for anything about payments, email support@tartaris.app with the username and what happened.
From their profile in the app: Block. You stop seeing each other’s posts, and messaging stops both ways. They aren’t notified.
Subscriptions, tips and unlocks go through Stripe inside Tartaris. Never send money to a coach another way; we can’t help with payments made outside Tartaris. Tartaris and Stripe never ask for your card number by message.
Coaches are independent and not medical professionals. Check with a doctor before a new program or diet, and stop if something hurts.
What isn’t allowed
Harassment, hate, nudity or sexual content, threats, spam, scams, selling outside Tartaris, and medical or drug claims. Coaches must be 18 or older. The full list is in the community guidelines; breaking them can remove posts, end coaching and close accounts.
After you report
How fast do you look?
Reports are reviewed as they come in, usually within a day or two.
Will I hear back?
If you emailed, yes. In-app reports aren’t answered one by one.
Can I get a refund from a coach?
See the refund policy, or email us.